Privacy Policy
Sauna Master UK
Website: www.saunamaster.uk
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you fi rst visit our website.
1.4 In this policy, “we”, “us”, “our” or “SMUK” we refer to Sauna Master UK.
2. What personal data we collect
2.1 We may process the following categories of personal data about you:
(a) Identity data — including your name, title, and contact details such as telephone number and postal address;
(b) Contact data — including your email address;
(c) Technical data — including your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;
(d) Account data — including your username, password (stored in encrypted form), and account security information;
(e) Usage data — including information about how you use our website, the pages you visit, the time spent on those pages, referral sources, click patterns, and other analytical data;
(f) Correspondence data — including the content and metadata of any communications you send to us, including emails, chat messages, and support tickets.
3. How we use your personal data
3.1 We may process your personal data for the following purposes:
(a) providing our services to you, including the delivery of products, content, or information you have requested;
(b) creating, maintaining, and managing your user account;
(c) processing payments and managing billing, refunds, and transaction records;
(d) sending you marketing communications, newsletters, and promotional materials (you may opt out of marketing emails at any time by clicking the unsubscribe link included in each email);
(e) analysing the use of our website and services to improve their performance, functionality, and user experience;
(f) complying with legal obligations and regulatory requirements applicable to our business;
4. Legal basis for processing
4.1 We will only process your personal data where we have a lawful basis for doing so. The legal bases we rely on include:
(a) Consent — you have given us clear consent to process your personal data for a specifi c purpose. You have the right to withdraw your consent at any time by contacting us using the details set out below.
(b) Legal obligation — the processing is necessary for us to comply with the law.
(c) Legitimate interests — the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
5. Sharing your personal data
5.1 We may disclose your personal data to the following categories of third parties:
(a) payment processors (such as Stripe or PayPal) for the purpose of processing transactions securely;
(b) email service providers (such as Mailchimp) for the purpose of sending emails and managing our mailing lists;
(d) booking system processor (such as tickettailor) for the purpose of selling tickets to our training events
(d) law enforcement agencies, regulatory bodies, and other authorities where we are legally required or permitted to do so.
5.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specifi ed purposes and in accordance with our instructions.
6. Data retention
6.1 We will only retain your personal data for as long as reasonably necessary to fulfi l the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
6.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
6.3 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefi nitely without further notice to you.
7. Your rights
7.1 Under data protection law, you have a number of rights in relation to your personal data. These include the right to:
(a) Access — request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
(b) Rectifi cation — request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
(c) Erasure — request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
(d) Restriction — request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain circumstances.
(e) Portability — request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
(f) Objection — object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
7.2 If you wish to exercise any of the rights set out above, please contact us using the contact details provided below.
7.3 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
8. Cookies
8.1 Our website uses cookies. A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser.
8.2 For detailed information about the cookies we use and the purposes for which we use them, please refer to our cookies policy.
9. Children’s privacy
9.1 Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16.
9.2 If we learn that we have collected personal data from a child under the age of 13, we will take steps to delete that information as quickly as possible.
10. Third-party links
10.1 Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
10.2 We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have provided a list of links to the third party companies we use below but we have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Mail Chimp
Mail Chimp is a customer mail management system in which we sometimes store customers contact details in order to send you marketing that we believe will be useful to you.
To opt out of any emails received from us via MailChimp, please click the unsubscribe link at the bottom of the email you receive.
For more information on the privacy practices of Mail Chimp, please visit their data policy: https://mailchimp.com/legal/privacy
YouTube
Youtube is the world’s largest video platform. We link to it from our website to publish, educate and market our training and services. Please visit their privacy policy:
https://www.youtube.com/intl/ALL_uk/howyoutubeworks/user-settings/privacy/
LinkedIn
LinkedIn is the world’s largest professional network. We link to it from our website to publish and market our service. Please visit their privacy policy:
https://www.linkedin.com/legal/privacy-policy
Instagram
Instagram re-marketing service is provided by Facebook Inc.
https://www.facebook.com/help/1561485474074139
https://help.instagram.com/519522125107875/
Facebook
Facebook re-marketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page:
https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook:
https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu, or opt-out using your browser settings or mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Ticket Tailor
We use the tickettailor.com online platform to manage our training and event’s ticket sales. Their privacy policy can be found here: https://www.tickettailor.com/legal/privacy-policy
Zenler
Zenler is our Learning management System (LMS) where we host our online courses, marketing funnels (for free stuff!) and webinars for our students, leads and subscribers. Please read their Privacy Policy: https://www.newzenler.com/privacy-policy
Google Analytics
We use Google Analytics to collect information about you, how you found us, your location in the world and your browsing behaviors when you visit our website. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Google’s Privacy Policy: https://policies.google.com/privacy
Google Maps
To make it easier for you to find our training events we use Google Maps. Google maps uses cookies and tracks user activity when you click on the map or location link. Google’s Privacy Policy: https://policies.google.com/privacy
11. Changes to this policy
11.1 We may update this privacy policy from time to time by publishing a new version on our website.
11.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
11.3 We may notify you of significant changes to this policy by email or through a notice on our website.
12. Sale of your Information
12.1 We do not sell your personal information.
13. How to contact us
13.1 If you have any questions about this privacy policy or our treatment of your personal data, please contact us:
13.2 by email: hello@wildspawowo.co.uk
13.3 Our Data Protection Officer is Katie Bracher, who can be contacted at katie@wildspawowo.co.uk.
14. Supervisory authority
14.1 You have the right to make a complaint at any time to a supervisory authority. In the United Kingdom, the supervisory authority for data protection issues is the Information Commissioner’s Office (ICO).
14.2 The ICO’s contact details are available at: https://ico.org.uk/make-a-complaint/.
14.3 We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
This document was created using a free template from SEQ Legal.